Personal Information

With 19 years of IT experience, I have held roles such as System Administrator, IT Team Lead, and IT Manager across Asia. Now based in Renton, Washington, as an IT Engineer, I am passionate about Linux and open-source software, consistently driving innovation and efficiency in my work. You can reach me @ ltphong112@gmail.com.

Skills

  • Application Administration and Performance Tuning: Expertise in managing and optimizing applications to ensure high performance and reliability.
  • UNIX/Linux: Proficient in administering and configuring services such as Apache, Nginx, Postfix, Bind9, iptables, PF, Squid, Nagios, Cacti, Docker, Ansible and MySQL.
  • Software/Automation: Experienced in scripting with bash to improve efficiency.
  • Problem Solving: Strong analytical and troubleshooting skills to diagnose & resolve complex technical issues effectively.
  • Networking Technologies: OSI network layers, TCP/IP, L2/L3 switching, routing protocols & VPN.
  • Cross-Platform Expertise: Familiar with working on Windows, Linux, and macOS environments.

Experience

IT Engineer - Luxoft USA Inc

Jan 2019 – Present
Responsibilities:

  • Provided technical support to 1k+ end-users across US and Canada, resolving hardware, software & network issues (Office365, SharePoint, VPN, VDI, ZScaler, CrowdStrike, etc).
  • Managed and maintained IT infrastructure, including servers, project servers, meeting rooms & network devices.
  • Implemented and enforced IT policies and procedures to ensure data security and compliance.
  • Utilized ticketing systems to track and prioritize support requests, achieving a 95% resolution rate within SLA.
  • Collaborated with IT team to develop and deploy new technology solutions, improving overall system efficiency (ZoomRoom, Intune, MDM).
  • Assisted in the setup and configuration of new hardware and software, ensuring seamless integration into existing systems.

Projects

Merging Smashing Ideas LLC (2020 - 2023)

  • Managed Jira/Confluence on Rackspace: maintained, upgraded and patched software/service.
  • Managed Cloud Services with AWS, Azure.
  • Administered Subscription: Slack, Miro, Github, Figma, GoDaddy, Unity3D, Otter.ai …
  • Managed Project Servers.
  • Decommision and migrated services to Luxoft.

Merging Insys Inc (2019 - 2020)

  • Took over services: SharePoint, Unanet, JobDiva.
  • Managed Infrastructure: Hyper-V, DNS, DC, File.
  • Managed Hardware Inventory and re-use/decommission based on needs.

IT Manager - Luxoft Vietnam Co Ltd., Vietnam

Apr 2014 – Jan 2019
Responsibilities:

  • Team Leadership: Managed a team of 3 Helpdesk Engineers (Vietnam, Malaysia & India).
  • Performance Metrics: Monitored KPIs to measure the effectiveness of IT services.
  • End-User Support: Oversaw L1/L2 end-user support via Jira Service Desk application.
  • Offices Setup: Commissioned IT services for new offices.
  • Infrastructures: Oversaw server rooms across Vietnam, Singapore, Malaysia & India. Services provided: AD, DNS, DHCP, Hyper-V, Backup, VoIP, Unix, UPS, and projects environment.
  • Disaster Recovery Planning: Implemented disaster recovery plans to ensure business continuity.
  • IT Policy: Enforced IT policies and procedures to ensure compliance and security with local & global regulations.
  • Stakeholder Communication: Facilitated communication between IT and other departments to align IT services with business needs.
  • IT Vendors: Maintained strong relationships with local vendors for hardware and software supply.
  • Oracle OEBS/CAFS: Proficient in Oracle Financial System.
  • IT Budgeting: Planned and approved budgets for the IT department in Asia.
  • Project Supervision: Supervised local IT projects executed by Global IT.
  • Physical Security: Oversaw physical security team in Vietnam.
  • Reporting: Reported to IT Director in Europe.

System Administrator / IT TeamLead - Luxoft Vietnam Co Ltd., Vietnam

Jun 2008 – Mar 2014
Responsibilities:

  • Server Management: Administered, monitored & troubleshooted Windows/Linux servers: TMG firewall, DHCP, WSUS, Netflow, File & Hyper-V/KVM.
  • Project Environment: Commissioned, configured & managed servers for various projects, ensuring optimal performance and reliability.
  • Network Monitoring: Monitored & troubleshooted network connections (DIA), ensuring seamless and uninterrupted connectivity.
  • Network Device Management: Setup, managed & secured network devices such as Cisco routers and switches (Layer 2 and Layer 3).
  • Security Systems Management: Managed VoIP (PBX), Access Control System (ACS).
  • End-User Support: Provided support to End-Users via the Service Desk (Jira), addressing hardware and software issues promptly and effectively.
  • IT Training: Conducted IT & Security training for newcomers, ensuring they are aware of best practices and security protocols.
  • Reporting: Weekly reports to IT Team Manager in Russia, updated on IT operations and issues.

Projects:

Oracle Database

  • Installed, configured, and optimized Oracle databases to ensure peak performance.
  • Created and verified Oracle data backups to ensure data integrity and availability.
  • Set up and configured Oracle test servers based on project requirements.
  • Monitored systems daily, addressing security and usability concerns promptly.
  • Upgraded systems and processes to enhance functionality and security.

Moodle (e-learning system)

  • Managed and maintained Moodle platform, ensuring its availability and optimal performance.
  • Implemented updates and patches to keep the system secure and up-to-date.
  • Performed regular backups and recovery procedures to safeguard data integrity.
  • Monitored system performance and resolved any technical issues promptly.
  • Configured and customized Moodle settings to meet the specific needs of the organization.
  • Provided technical support to users, addressing their queries and troubleshooting issues.
  • Integrated Moodle with other systems and tools, such as authentication systems (LDAP, Active Directory).
  • Conducted training sessions for staff and users on how to effectively use Moodle.
  • Developed and maintained documentation for system configurations, procedures, and best practices.

Languages

  • Vietnamese: Native Speaker
  • English: Fluent

Hobbies & Interests

Love studying Buddism, Traveling & Hiking.

Education

Post and Telecommunication Institute of HCM City, Vietnam (2007 - 2011)
Degree: Bachelor’s Degree in Information Technology

Ho Chi Minh University of Industrial, Vietnam (2003 - 2006) Degree: Diploma’s Degree in Computer Software Technology

Professional Development & Courses

  • Cisco Certified Network Associate (CCNA), 2005 (Certificate)
  • Microsoft Certified Systems Administrator (MCSA), 2006 (Certificate)
  • Certified Ethical Hacker (CEH), 2006 (Course Completion)
  • CompTIA Security Plus, 2006 (Course Completion)
  • Linux Professional Institute (LPI), 2015 (Self-learning)
  • IT Infrastructure Library (ITIL), 2017 (Self-learning)